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Welcome to the Devil & Sons Shop Policies.
We sell direct through our website using FaceBook Shops powered by Moonfruit. More information here:
We also sell via ebay. Ebay user agreements can be found here:
We also sell via Etsy. Our Etsy policies can be found here:
The Devil & Sons webshop accepts payment via PayPal, Credit or Debit card.
You can pay with a Credit or Debit card via PayPal WITHOUT having to sign up for a PayPal account. Simply choose the PayPal Option during checkout. After you submit your order click the “Pay Now” button. Scroll Down and you will see the option to pay with a Credit or Debit Card
We cannot send packages until payments have cleared.
Please contact us if you are having any problems with payment and we will do our best to assist you.
Payment should be made within 3 days. We may relist the item if we have not received payment or any communication from you after 4 days (but we will also make contact with you first to discuss the situation).
Shipping and Delivery Policy
Many of our instruments come in hard cases or custom made flight cases which are then securely packed in cardboard boxes for shipment. Additional bubble wrap or packing may be used in side the case.
All guitars being sent internationally will be sent in a hard case of flight case. Any import taxes, charges and duties will be paid in the country of delivery by the purchaser if applicable. Devil & Sons do not cover these costs.
All our instruments that aren’t supplied with a case are wrapped in bubble wrap and then securely packed in cardboard boxes for shipment. More fragile instruments may be double boxed.
We normally ship with a courier such as My Hermes ( https://www.myhermes.co.uk/ ) and will pass your email on to them (provide you supply one at purchase) so they can send you tracking details directly.
Items are normally sent out within 3 working days.
Refunds and Exchanges Policy on stock items
Returns must be paid for by the buyer. Returns are expected within 7 working days of confirmation of return. Refunds will be given within 7 working days of receiving the return item, assuming it is in the same condition as when posted to the buyer by us.
Most purchases from business sellers are protected by the Consumer Contract Regulations 2013 which give you the right to cancel the purchase within 14 days after the day you receive the item.
Refunds and Exchanges Policy on custom items
We’re sorry but at this time Devil & Sons cannot generally accept refunds or exchanges on custom orders, please purchase seriously. However if you are unhappy with your order for any reason please contact me within 5 working days of receiving your package. We will do our best to resolve the problem quickly. Refunds and exchanges of custom orders are considered on a case-by-case basis. With a custom order a refund will be for work and time not materials.
Custom orders Policies:
We live for custom orders so please don’t be shy if you have an idea and contact us.
For custom and bespoke orders we will discuss directly with you an estimated time for building your dream guitar or bass. This time can vary depending on how many orders we are processing, the complexity of your guitar, and if we need to obtain specialist parts for it that we don’t normally hold in stock. We try our best to turn custom orders around within a month.
We ask for payment in advance.
Devil & Sons Guitars
The Old Police Station,
114 Amersham Vale,
London SE14 6LG